universal agent


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Related to universal agent: general agent
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  • noun

Synonyms for universal agent

someone authorized to transact every kind of business for the principal

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Additionally, during the current year's review management indicated it has initiated the transition of its call center to a universal agent concept.
Universal agents contribute greatly to customer satisfaction when they are on the phones, solving customer issues and promoting your brand.
ANSA's patented Universal Agent Technology extends to the network, system, and application levels, enabling automated monitoring and management of those systems with little or no IT involvement.
In their endless efforts to strike the optimal balance between reducing costs and improving customer service, contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel.
To help financial services clients speed online channel development and simplify application integration and management, KANA and IBM offer an integrated, multi-channel customer service suite for e-mail response management, secure messaging, proactive service communications, live chat, Web collaboration, universal agent desktops, knowledge management and Web self-service.
A UNIVERSAL AGENT DESKTOP THAT UNITES INTELLIGENT RESOLUTION MANAGEMENT WITH A COMPLETE CUSTOMER HISTORY ACROSS ALL CHANNELS.
Based on patented universal agent technology, ANSA Suite is the company's flagship product combining patch management, asset management and software deployment.
KANA IQ is tightly integrated with the KANA multi-channel suite, including KANA Response for email response management; KANA Contact Center, the company's universal agent desktop; and KANA Response Live for live chat and Web collaboration.
Enhancements to the new version include universal agent capabilities; support for multiple, simultaneous call sessions; support for Linux servers, and Asynchronous JavaScript Technology and XML (AJAX) controls and features found in the new Web 2.
KANA IQ is tightly integrated with the KANA multi-channel suite, including KANA Response, KANA's industry-leading email response management application; KANA Contact Center, the company's universal agent desktop; and KANA Response Live, its comprehensive solution for live chat and Web collaboration.
The universal agent is one who can perform multiple tasks.
Other functionality and features include switch platform neutrality, universal agent desktop, location and network independence, and browser-based management and administration.
The KANA Suite 9 expands the depth and breadth of KANA's multi-channel capabilities with significant upgrades to KANA Response, KANA's industry-leading email response management application; KANA Response Live, the company's comprehensive solution for live chat and Web collaboration; KANA Contact Center, its universal agent desktop; and KANA IQ, an award-winning knowledgebase for agent-assisted and Web self-service.
Other functionality and features include switch platform neutrality, universal agent desktop, location and network independ ence, browser-based management and administration, rapid implementation and simple administration to help lower total cost of ownership.
com has deployed three KANA solutions, including KANA Response, KANA's industry-leading email response management application; KANA Contact Center, the company's universal agent desktop; and most recently KANA IQ, its award-winning knowledge base for self- and assisted-service.
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