Transactional salespeople may be reservationists
(typically a person you call on the phone and who works at a facility called a call center) or point-of-delivery employees (e.g., those who work a car rental desk at the airport or a hotel front desk).
Then, he might say something like, "I would like to make a reservation for the October 18 departure of the Grand Hawaii tour for two adults with air from Charlotte." At this point, the tour reservationist
guides the conversation.
Advise the reservationist
, at the time of booking, that your client would like assistance and preboarding.
asks the counselor for the arriving flight data, renter's name, and the agency's ARC number.
Print the "record locator" as given to you by the airline reservationist
or from the PNR in your CRS.
To insure a good first impression, management may check their reservation procedures by conducting mystery calls to determine the competency of the reservationist
. It is common telephone courtesy for people answering the phone to identify the restaurant as well as themselves.
Often, a "reservationist
" handles such bookings and related tasks; others provide an online reservation system via the company intranet.
The reservations team has also been strengthened with the promotion of Jane Napper to revenue manager and Vicky Holding to senior reservationist
. The team has also expanded with the appointment of Maria Crane as reservations assistant.
It is very common for a cruise line reservationist
to ask the travel counselor if the client prefers a cabin fore (short for forward) or aft and to mention either the port or starboard side.
Whether you are a travel counselor, airline reservationist
, hotel front desk clerk, car rental reservationist
, or tour escort, you will find it necessary to be knowledgeable about how and why people buy things.
* A major problem in trans-Pacific travel: guests who arrive on the wrong day because someone (the traveler, reservationist
, or travel agent) failed to adjust correctly for the international date line.
If you're an airline reservationist
or a travel agent, you won't have to do the complicated equations.
It's quite simple, though at first it can seem challenging to both a travel agent and a cruise line reservationist
James's credibility is somewhat diminished by a strident performance by Mark Setlock, who wowed theatergoers several seasons ago with his one-man star turn as the harried restaurant reservationist
in Fully Committed.
To obtain the special group rate, advise the reservationist
that you will be attending the Certified Bankruptcy Assistant Seminar and Examination.