in the DeGoias (2006) study was defined as "an aspect of quality health care, which is described as the subjective experience the patient has during receipt of that care" (DeGoias, 2006, p.
Beyond altruism, working toward patient satisfaction
is good business practice in a competitive market and can even reduce liability.
In some emergency departments, physician compensation is linked to patient satisfaction
scores, which can exert pressure on physicians to comply with patient requests, even if those requests are medically unreasonable.
There is little danger of that because the physicians' productivity and patient satisfaction
goals reinforce one another, says Claudia Capone, director of strategic business planning for the health system.
Given the potential to improve health outcomes through better patient satisfaction
and the trend for more public reporting of these results, it is incumbent on physician leaders and other health care executives to have a sound understanding of how to interpret and use patient satisfaction
The three-star Gateshead Hospitals NHS Trust achieved a mortality index of 104 - coming 15th - a 78pc patient satisfaction
rating and 3pc long-patient waits.
The Patient Satisfaction
Questionnaire (PSQ) was developed by John Wale and colleagues at Southern Illinois University in 1976.
a leading provider of revenue cycle management services, recently introduced comprehensive patient satisfaction
assessment services for the healthcare industry.
Last year, the Centers for Medicare & Medicaid Services finalized details of a new reimbursement method that adjusts payments based on patient satisfaction
scores - a measure also being adopted by private insurers.
The hospital is not about to abandon patient satisfaction
The guide marked hospitals on a 12-point scorecard including patient satisfaction
, death rates and waiting times.
Officials contacted at each hospital said that, even with the risk of going public, they chose to have patients participate in the survey as a positive addendum to regular in-house studies on patient satisfaction
When properly collected and analyzed, patient satisfaction
data can offer huge rewards in both the clinical and business aspects of your practice.
com/research/5c8824/2011_benchmarks_in) has announced the addition of the "2011 Benchmarks in Patient Satisfaction
Strategies: Improving the Healthcare Consumer Experience" report to their offering.
7, 2013 /PRNewswire/ -- Synergy Home Care, a Senior Home Care company, today announced that 11 of its offices across Louisiana are recipients of the Top 25 Patient Satisfaction
Award of Distinction presented by Fazzi Associates.