Agility is the heart of all successful organizations and nowhere is that more true than at the customer interaction
front line - the contact center," said Laurent Philonenko, Vice President and General Manager of Cisco's Customer Contact Business Unit.
G] and [lambda] are strength and characteristic range of this interaction
com), the market leader in enterprise Customer Interaction
Management (CIM) solutions, today announced Talisma CIM 8.
Japan, to supply its VoIP solution to centralize recording of customer interactions
in its multi-site environment.
The latest release of Interaction
Dialer, version 2.
This new offering integrates external LexisNexis content with InterAction
, the market-leading CRM solution for professional services organizations, providing InterAction
users with a true, 360-degree view of clients and prospects.
NICE Systems (Nasdaq:NICE), the global provider of advanced solutions that enable organizations to extract Insight from Interactions
(TM) to drive performance, today announced that leading contact center and business process outsourcer, RHL has selected NICE Perform, through channel partner Sinclair Voicenet, to expand its existing NICE environment with advanced interaction
analytics capabilities, at its contact centers across the UK.
Nasdaq:ININ), a global developer of business communications software, has made available a new version of its multi-site call routing software, Interaction
Director(R), which adds "generic object routing" to enable distributed contact centers and enterprises to more effectively route and process virtually any type of work task -- from customer service trouble tickets and loan applications, to catalog orders and address updates.
Replacing Greg Rogers, Borenstein will report to Alan Schanzer, managing partner and director of MEC Interaction
Chosen for Its Ease of Use and Seamless Integration with Outlook and the Firm's Practice and Document Management Systems
Nasdaq:ININ) said today it will expand its contact center software suite by adding a new workforce management module called Interaction
Portrait Software, a leader in Customer Interaction
Optimization, today announces that Nationwide Building Society has been named a winner of Aberdeen Group's influential International Success Strategy Award for 2006.
The key question in this field is whether any practical approaches for addressing protein-protein interaction
targets can be developed.
com), the leading provider of enterprise Customer Interaction
Management (CIM) solutions, today announced the release of Talisma CIM 7.
Replacing SRR's existing CRM program, InterAction
will be deployed to help deepen the firm's relationships with professionals and clients.