helpdesk


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Synonyms for helpdesk

a service that provides information and assistance to the users of a computer network

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References in periodicals archive ?
It was a great time for the company to launch a product that is planned to offer an innovative helpdesk ticketing system that is completely web-based.
The fm24 helpdesk will act as single point of contact for all of the campus' building and facilities.
The AOG helpdesk maintains an exclusive customer service team that provides support 24 hours a day, seven days a week for urgent and critical shipments carrying components to manufacture or repair an aircraft back into service.
He notes that the community appreciates the after-hours support, and the helpdesk receives an average of 30,000 calls a years.
Qabbani, who heads the Public Works, Transport, Energy and Water parliamentary committee outlined some details about the Helpdesk which will provide valuable information.
Laurel has worked in many areas of the National Library, including Special Materials Cataloguing (Music), ISMN Agency, Legal Deposit, Cataloguing-in-Publication, and the Kinetica Helpdesk with responsibility for Electronic Collection Sets.
And visitors to the station will soon see more new faces, with five new helpdesk staff due to boost this customer service.
Helpdesk professionals offer first-line support to clients with IT problems.
Once fully operational the Competent Authority, in addition to providing the helpdesk, will monitor compliance, evaluate substances of concern, as well as taking regulatory action as appropriate, coordinate UK enforcement of the regulations.
A controversial plan to modernise a council's computer facilities has moved the authority's helpdesk over 600 miles away.
PeopleSoft HelpDesk, designed for IT operations, and PeopleSoft HelpDesk for Human Resources now incorporate breakthrough CRM analytics, comprehensive service level management functionality, and enhanced usability and configurability.
Hornbill Systems has conducted research with IT helpdesk staff and managers, to discover the major three operational issues in the marketplace.
THE Irish Stock Exchange has put a new software system in place that will track and manage assets and provide a helpdesk for clients.
Worldwide Computer Products News-27 September 2002-PeopleSoft reveals new HR and CRM helpdesk (C)1995-2002 M2 COMMUNICATIONS LTD http://www.
Client software is installed only when the user requests help, the helpdesk then installs and implements remote control, reboot, transfer files and access to real time system information.