help desk


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Synonyms for help desk

a service that provides information and assistance to the users of a computer network

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References in periodicals archive ?
The popularity of these resources, which might include such tools as an FAQ section on a help desk's website, is up for debate: Some help desk managers believe end users would just plain rather have a person assisting them.
IBM's Virtual Help Desk includes 24 hour, seven-day-a-week technical support via the Web.
Getting started with a help desk that incorporates sophisticated service management processes.
In order to expedite help desk trouble ticket resolution and deliver greater value to our customers, we've made big improvements in Help Desk Authority's asset management capabilities, updated the product packaging options and added integration with our Desktop Authority product line.
At the same time, the company wanted to improve its own internal help desk to support its 850 worldwide employees through rapid growth.
HEAT recently won "Best Help Desk Solution, Best in Americas" from the 2006 Members' Choice Awards, a recognition program hosted by ContactCenterWorld.
Soffront Help Desk is the most mature help desk software in the industry for mid-size businesses, helping companies manage customer support tickets from submission to resolution.
Aurora chose HEAT as a Help Desk tool with the power and flexibility to accommodate the organizationeIUs changing needs and widely distributed nature.
Also included in the suite is RightAnswers Support Analyst, which provides a forum for support analysts and help desk professionals to effectively resolve open incidents, enable problem management processes and access key IT resources for support.
On a day-to-day basis, the help desk function is the face of the IT organization to users, and it has much to do with user perceptions and satisfaction with the services provided by IT.
We have a small IT Help Desk team, and we were looking for an affordable help desk solution with comprehensive features.
Since then, the tour operator has entrusted NCR with the task of providing help desk and on-site support for its company headquarters, located in Paris.
E[acute accent]The RightAnswers Self-Service Solution - University Edition enables the help desk to:
The course will prepare current and future team leaders for excellence in their changing roles and provide them with the information required to run a successful help desk.
Since 1999, Foro HelpDesk has conducted an annual survey on best practices in the help desk industry," said Jorge Arellano, Founder and CEO, Foro HelpDesk.