As a Cisco systems integrator, Fulcra is delivering Cisco's customer contact software platform, including the Cisco Customer Interaction Suite (CIS) and Cisco's Intelligent Contact Management (ICM) software, to provide clients with multiple, integrated channels for customer sales, service and support that improve the effectiveness of business communication.
Utilizing Cisco CIS and ICM software, Fulcra enables companies to realize the benefits of a multimedia contact center by integrating their Internet commerce, service and telephony infrastructures.
has successfully delivered integrated contact management solutions to clients in industries including transportation, government, financial services, insurance and communications.
Under the terms of the professional services agreement, Fulcra
will provide services to Spanlink customers implementing contact management solutions that utilize the Cisco Systems customer contact software platform from Cisco's Internet Communications Software Group (ICSG) and Spanlink's own FastCall(R) suite of CTI products.
Closing this round, fully subscribed and on schedule, allows Fulcra
to continue our rapid growth, bring new employees on board and continue to make investments in technology," said Fulcra
CEO and President Janet Holt.