call center


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  • noun

Synonyms for call center

a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers)

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References in periodicals archive ?
Repetitive stress injuries such as carpal tunnel syndrome, a painful progressive condition caused by compression of a key nerve in the wrist, are a factor among call center workers, who may sit at their computers for six or seven hours a day.
Call center training institutes are springing up all over die bigger cities in India, helping young people, for a fee, to de-Indianize themselves.
Out of the box, PBXtra Standard, PBXtra Professional and PBXtra Call Center support VoIP calling, advanced auto-attendant features, telecommuters, branch offices, drag-and-drop call control, conferencing and intra-office intercom, as well as a host of other advanced features.
Achieving and maintaining certification requires a call center operation to undergo the audit process every two years, and the survey on an annual basis.
The HelpPoint claims call center was previously named Call Center of the Year two years in a row (2002-2003) by the Professional Teleservices Management Association (PTMA).
Organizations can rapidly execute proactive customer campaigns that increase revenues and debt collected per agent, notify customers about service issues, and improve call center productivity.
All engineers at the company are now working on Five9's Virtual Call Center product and will continue to reside in the Five9 Russia office located in Nizhny Novgorod, 250 miles east of Moscow.
3% of participating call centers have a progressive "skills-based" compensation program (where agents are paid according to individual skill set), instead, the majority prefer the more traditional "job-based" compensation strategy (where agents are paid for the job function they perform).
We are pleased to be working with Five9, and feel the company's technology addresses a key need in the region's rapidly emerging call center markets," said Andrew Salisbury, CEO of Corsidian, Inc.
Call Center Basics - including learning about the technology commonly found in call centers and how to use it, creating useful call reports, conducting market surveys, setting individual performance goals and creating appropriate budgets.
ALVA is an excellent example of how our on-demand call center service offers flexibility offers customers a flexible, profitable alternative to the traditional call center model and the ability to pursue new business opportunities.
Our annual awards highlight the most innovative and influential call center solutions and technologies," said Keith Dawson, Call Center Magazine's editorial director.
The annual awards program, sponsored by Call Center Magazine, is designed to recognize the companies that exhibit superior innovation, dedication and the pursuit of excellence in providing products and services for the call center market and beyond.