The new release adds Speech Recognition to the Five9 IVR (Interactive Voice Response), which may be ordered from Five9 as a standalone product or in combination with either the Five9 Inbound Call Center or Blended Call Center.
CTS leverages Five9's blended call center capabilities with predictive dialing and agent scripting for initial lead qualification with prospects, and then uses Five9's ACD and skills-based routing abilities to transfer qualified leads to the appropriate closing agent.
Also at the ASTD show, Richardson will be featuring its award-winning, blended Call Center training solutions made up of Web-based and Instructor-led programs in Consultative Telephone Selling, Exceptional Customer Service, and Coaching.
Richardson, a leading sales training and consulting firm today announced that they will be launching a new blended Call Center sales and service training solution at booth 431 at the American Society of Training and Development (ASTD) Conference and Exposition, May 18-21 at the San Diego Convention Center.
Combined with Interaction Dialer, the Interactive Intelligence solution gives outbound and blended call center environments everything they require to manage customer interactions -- from phone calls and faxes, to e-mails and Internet interactions.