Atlanta, GA, February 07, 2012 --(PR.com)-- The new data center is part of an initiative to further align DOW Networks with the growing need for cloud-based call center services and traffic over international toll free numbers as required by the next generation VoIP call center. Current VoIP call center customers are getting the benefits of using hosted services including saving money on the upkeep, management, and replacement of an on-site telephone system.
Uptime is particularly critical when a VoIP call center is using international toll free numbers in addition to hosted call center services.
The on-demand, "software-as-a-service" format for application delivery is becoming more popular all the time, especially in the VoIP call center
If you're running a growing small business and you're thinking about setting up your own in-house VoIP call center
to better serve your customers, gain new efficiencies and improve the bottom line, you should definitely consider the SaaS model to meet your call center software needs.
Customer Interaction Solutions magazine recognizes that speech technology is now a key differentiator for call centers (after all, we have been covering call center technology for 26 years now, and have witnessed the progression from primitive auto-dialers and recording systems to full CTI integration, to IP-PBXs with remote VoIP call center