call centre

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  • noun

Synonyms for call centre

a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers)


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References in periodicals archive ?
Health services call centers have come a long way since the early days of physician referral.
Advances in communications technologies, computer technologies and other hybrid technologies, such as call centers, provide business organizations with vastly improved capabilities in the marketplace.
He further added, "Our contact center solution was already meeting the requirement of the Philippines call centers. Thus, we didn't need to make any major changes in the functionality.
The main goal of a call center is to ensure customer satisfaction, and domestic call centers have been more successful at achieving this goal in recent years.
Employees working at the Worcester call center "can go to any of the other call centers'' to continue in their jobs, she said, including call centers in Brockton, Springfield, Boston and Lawrence.
That can help an organization more easily drive call center performance improvements, and even enable competition among the different call centers, he says. has the largest database of applicants for call centre jobs and is the most visited sites from call centers looking for human resources, official said.
* by eliminating the ability of companies who offshore call centers from getting federal grants and loans
Through its Boston-based call center, the Company enrolls Medicaid participants into managed care health plans, processes provider claims, enrolls and credentials providers, and maintains self-service online options for both providers and participants.
Spoken's virtual call center offerings include a hosted Avaya Automated Call Distributor (ACD), which gives call centers the opportunity for scalable growth without large capital expenditures, and Spoken's patented Conversational Interactive Voice Response (IVR), which reduces dropped calls by combining automation with a human safety net.
When RMK's Executive Vice President Diana Pittro first tested traditional, third-party call centers at her communities five years ago, she wasn't pleased with the outcome.
In a global search for low-cost customer service, AOL considered call centers in India and other hotspots, then settled on tiny St.
Moving against the trend toward sending customer service jobs offshore, Rawlings closed three call centers in Canada and New Mexico, and brought all of the firm's previously outsourced customer service functions in-house (with the exception of one call center based in the Philippines) by opening a new call center in Hazleton, Pennsylvania.
The emerging technology used in call centers, assisted by the convergence of telecommunications and computer communications, is an area the industry hopes will provide significant advantages for users and savings for providers.