By seamlessly orchestrating process with context and balancing decision rules between consumer need and company objectives, BPM systems not only increase customer value and satisfaction, they guide users to make better choices.
Ultimately, a BPM system will be able to provide a bridge between the production facility and the media enterprise where applications such as Microsoft's Sharepoint and other information systems will be able to share workflows and access content, given the appropriate permissions.
In processes such as Order-to-Invoice, for example, a third-party BPM system can more efficiently facilitate heterogeneous automation, thus enabling short and cost-effective implementations across all architecture layers.
Yet the improvements in performance achieved as a result of these efforts may be only a fraction of the potential benefits an organization can realize from implementing a BPM system. Those that want to maximize the benefit from their BPM efforts need to also consider creating a BPM Center of Excellence (CoE).