Using the automatic number identification
feature, ISDN could enable a telemarketing application to record a caller's number and play a tape saying the company will call back when an agent is available.
Built from the ground up by Five9 to eliminate third-party license fees and ensure that costs are kept low, The Five9 Virtual Contact Center makes it possible for any business with PCs and a broadband connection to afford a comprehensive suite of applications including: Blended Inbound and Outbound Calling, Automatic Call Distribution (ACD), Predictive Dialing, Customer Relationship Management (CRM), Automatic Number Identification
, Interactive Voice Response (IVR), Call Scripting, Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Call Recording, Silent Monitoring, Real-time Reporting, and Centralized Management.
Advanced PBX features such as station alphanumeric displays, and support for automatic number identification
(ANI), dialed number identification service (DNIS), ISDN and even computer-telephone integration (CTI) are also essential help desk tools.
The D channel provides dialed number identification service (DNIS), automatic number identification
(ANI), and allows the system to reject calls based on programmed parameters.
E911 is an emergency reporting system that reports the Automatic Number Identification
(ANI) and the Automatic Location Identification (ALI) when connecting an emergency call to the assigned PSAP.
Clearly, the company's phone system had to be upgraded so that it could automatically capture the telephone number of every incoming call with automatic number identification
Using TCU's existing private branch exchange (PBX) as the system's foundation, Enterprise Alert provides the university with automatic number identification
and location (ANI/ALI), call tracking and archiving, on-site and remote event notification, e-mail data sharing and silent monitoring capabilities.
A main application of the primary rate service is the delivery of Automatic Number Identification
Enterprise Alert translates PBX identification information to Automatic Number Identification
(ANI), enabling the 911 call center to dispatch police, paramedics or the fire department to the exact location of the victim caller.
Inbound calls can be screened using Automatic Number Identification
(ANI) and Dialed Number Identification (DNIS) recognition.