idle

(redirected from Active wait)
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Synonyms for idle

Synonyms for idle

marked by a lack of action or activity

resistant to exertion and activity

not occupied or put to use

lacking value, use, or substance

having no basis or foundation in fact

to pass time without working or in avoiding work

to pass (time) without working or in avoiding work

to cause to cease regular activity

Synonyms for idle

the state of an engine or other mechanism that is idling

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run disconnected or idle

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Antonyms

not in action or at work

without a basis in reason or fact

not in active use

Synonyms

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silly or trivial

Synonyms

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lacking a sense of restraint or responsibility

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not yielding a return

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not having a job

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References in periodicals archive ?
The other common caveat is, "What if an agent is taken off the phone to do active wait when the agent should be taking calls?
One best practice is to set active wait goals by call center instead of by company.
Of the 16 available hours per month of wait/idle time, creating one hour of active wait per agent per month pays for the Knowlagent solution, and as an annual SaaS subscription, the solution is paid off within 12 months.
Increased average minutes of active wait delivered per agent by 55 percent.
Technology identifies and collects idle time across many agents to deliver larger, more usable segments of time that can be used for deploying shrinkage activities - creating active wait time.
To ensure its leadership today, it is essential to manage customers waiting time and to optimize their requests with resources/vendors available, so that they receive a high level of care with skills that match their inquiry, all associated with minimum and active wait.
As a result, AHMSI implemented RightTime, Knowlagent's call center productivity platform, to aggregate small increments of idle time and update agents on new compliance directives--turning unproductive wait time into active wait time.