help desk

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Synonyms for help desk

a service that provides information and assistance to the users of a computer network

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References in periodicals archive ?
Ontario Hydro's Help Desk, known as the Information Technology Management Center (ITMC), serves a user community of 25,000 employees as well as department-level help desks, consistently earning a rating of 4.
The recent META Group study, which ranked the capabilities of help desk outsourcers, found the majority of vendors are receiving below-par feedback from their clients.
The information is generated by matching the caller id with the customer record located in the help desk database.
We believe our software will address Autodesk's current help desk challenges.
IBM's Global Services sees the Virtual Help Desk as the next generation of support for corporate help desks," said John Richards, IBM's eSupport development executive for Global Services.
This new suite combines RightAnswers' products and services to provide internal help desk organizations with self-service and support analyst software solutions, dynamic content, and value-added client success and knowledge management services to improve the support experience for end-users, accelerate problem resolution, and control support costs.
E[acute accent]The RightAnswers Self-Service Solution - University Edition enables the help desk to:
a leading provider of web-based service desk automation software targeting the mid-market, today announced that Lehigh University has selected FootPrints(R) to automate its campus-wide help desk operations.
Conference Will Provide Week-Long Forum to Learn the Latest in Help Desk and Customer Service Automation, and Exchange Best Practices, Techniques, and Real-World FootPrints Deployments
DUBLIN, Ireland -- This Thorough Help Desk Essentials Guide Provides a Clear Roadmap to Designing, Implementing and Operating a Help Desk
Our new Help Desk Call Router module enables help desks to continue improving automation rates and boosting security.
0, with Cynergy Software provides exceptional desktop application usage for service desks, help desks, and remote technicians.
According to industry experts, having automatic access to IT asset information can have a significant impact in improving the efficiency of help desks and customer service operations, offering benefits such as reduced incident handling and improved resolution time.