help desk


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  • noun

Synonyms for help desk

a service that provides information and assistance to the users of a computer network

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References in periodicals archive ?
The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by over 2,000 corporate organizations, government offices, and educational institutions, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, UBS Capital Markets, Hunter Fan Company, the IRS, and the University of Pennsylvania.
This award is a direct result of the continued growth of our FootPrints line of 100% web-based service desk products and services that help organizations of all sizes streamline and automate their help desk and customer support operations.
We selected FootPrints for its competitive pricing, flexibility, and broad range of features, including the software's web-based design," explained Stacey Kimmel, Help Desk Manager at Lehigh University.
The popularity of these resources, which might include such tools as an FAQ section on a help desk's website, is up for debate: Some help desk managers believe end users would just plain rather have a person assisting them.
IBM's Virtual Help Desk includes 24 hour, seven-day-a-week technical support via the Web.
Northwest Farm Credit Services has demonstrated a strong commitment to the ideals of the CORE 2000 program and as a result, the company has achieved a superior level of Help Desk service," said Karen Schoemehl, vice president of consulting for Help Desk 2000.
Getting started with a help desk that incorporates sophisticated service management processes.
Each program, developed around a unique set of prerequisites, objectives, and Help Desk 2000 member and participant feedback, was designed to offer participants both the competitive advantage and industry-recognized achievement necessary for career success.
At the same time, the company wanted to improve its own internal help desk to support its 850 worldwide employees through rapid growth.
Tioga and Help Desk 2000 share the vision of the corporate Help Desk as critical to Internet-driven business initiatives, such as e-commerce.
HEAT recently won "Best Help Desk Solution, Best in Americas" from the 2006 Members' Choice Awards, a recognition program hosted by ContactCenterWorld.
The prominent position Help Desk 2000 has in the marketplace influenced TriActive's decision to participate in the sponsorship program.
AuroraeIUs Help Desk Information Services department provides tech support on all information technology systems for the organizationeIUs 25,000 employees working in more than 90 communities throughout eastern Wisconsin.
Help Desk 2000 welcomes Peregrine Systems as its premier partner in our effort to position the Help Desk as the front line command center within companies worldwide," said Cliff Oxford, founder of Help Desk 2000.
The RightAnswers Unified Knowledge Suite offers help desk and support organizations a level of intimacy between RightAnswers' software, content, and services to ensure an effective start to their self-service initiatives and continually grow an effective knowledge-centric environment.
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