The evidence supporting the relationship between level of education of SETs and burnout is relatively strong, with higher levels of education associated with lower emotional exhaustion (Embich, 2001), depersonalization
(Weber & Toffler, 1989; Zabel & Zabel, 1983), and higher personal accomplishment (Zabel & Zabel, 1983; 2001).
The findings of this research are consistent with Zaph  who in his study showed that emotional intelligence traits have relationship with all three sub components of job burnout (emotional exhaustion, depersonalization
, and reduction of personal performance) and that employees who are more emotionally intelligent are more immune to job burnout.
Emotional Exhaustion, Depersonalization
and Reduced Personal Accomplishment.
H4: Emotional Exhaustion, Personal Accomplishment and Depersonalization
will mediate the relationship between Emotional Intelligence and Managerial Effectiveness
Increased emotional exhaustion leads to depersonalization
as a defensive coping strategy.
1992) found that hope was negatively related to emotional exhaustion and depersonalization
and positively related to personal accomplishment.
(DP) subscale consists of five items that describe lack of feelings toward clients and becoming impersonal.
Being able to discuss sensitive and confidential issues with supervisors may lead to lower levels of burnout for emotional exhaustion and depersonalization
The scale measures three dimensions of burnout: emotional exhaustion, depersonalization
, and personal accomplishment.
Specifically, Maslach (1993) define burnout as a psychological syndrome of emotional exhaustion, depersonalization
and reduced personal accomplishment that may appear in normal individuals who work with people in some way.
is characterized by negative and cynical feelings and subsequent responses to others.
Burnout is a prolonged psychological response to chronic workplace stressors and is theorized to include three dimensions: emotional exhaustion, depersonalization
or cynicism, and diminished personal accomplishment (Maslach, Schaufeli, & Leiter, 2001).
Nonetheless, the book provides a vibrant and generous sense of how theory and practice in early Greek-speaking Christianity remains an indispensable source for affirming human dignity and creativity in the midst of depersonalization
is a reaction to job related stress that results in workers becoming increasingly detached emotionally from work, coworkers, clients, and treating clients in dehumanizing ways (Maslach, 1976).
Puchalski & McSkimming (2006) reported on a study they conducted with two organizations for the purpose of identifying a solution to the depersonalization