Based on findings from the Commission's 2013 mobile cramming roundtable and other public evidence, the report follows a number of enforcement actions brought by the Commission in in the last year against mobile cramming.
In addition, the report calls on carriers, where possible, to give consumers who were crammed refunds of recurring monthly charges including previous months, and when a third-party is stopped from billing due to cramming, to notify consumers whose bills were charged so they can seek refunds for those charges.
We must enact legislation to ban third-party businesses from cramming charges on phone bills.
After sifting through reams of data, Xigo also provided the Commerce Committee with a list of more than 600 vendors that are engaging in cramming.
This type of cramming
is difficult to prove as carriers do not like to cooperate by furnishing their switch records to compare with the billing records.
Q: There was a lot of talk about telephone cramming
So, we're going to put an end to cramming once and for all in the areas where we provide phone service.
For the past two years, we've worked very hard to eliminate cramming from the bills that customers receive in the mail from us," said Aaron Smith, U S WEST's product director for third-party billing.
We have been adjusting customer bills and eliminating cramming
charges to ease the burden on consumers.
complaints are on the rise nationally and account for charges ranging from $3 to several hundred dollars on the average phone bill.
We call ourselves the DECA dorks,'' joked Jackie Moses, a 15-year-old junior who said she and her teammates have essentially been living with each other over the past couple of months, while cramming
Our goal is to significantly cut cramming
complaints in 90 days, and we ultimately hope to soon eliminate it altogether," said Dick Oxler, Director Billing and Collections for Pacific Bell.
Pacific Bell introduced the new Web page to make it more convenient for customers to register their slamming and cramming
complaints and to allow Pacific Bell to handle consumers' complaints more efficiently.
The company also applauded the Federal Communications Commission for bringing the telecommunications industry together and fostering national guidelines aimed at eradicating cramming
Nevada Bell is committed to the fight against cramming
," Callaway said.