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Retailers like Hy-Vee have proven that employees provide superior customer service when they understand their paycheck is dependent on putting aside their personal issues and consistently satisfying even the crabbiest customers.
You'll find his ode to his Scottie--illustrated with Chris' charming sketches--beginning on page 108, and we challenge even the crabbiest curmudgeon to finish it without a few tears.
And even the crabbiest editor would balk before inflicting upon such a good stylist only subjects drier than a rash.