call center

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Related to blended call center: VoIP call center
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Synonyms for call center

a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers)

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Following are seven characteristics of successful blended call centers.
Self-Service IVR with Speech Recognition may be ordered from Five9 as a standalone product or in combination with either the Five9 Inbound Call Center or Blended Call Center.
The new release adds Speech Recognition to the Five9 IVR (Interactive Voice Response), which may be ordered from Five9 as a standalone product or in combination with either the Five9 Inbound Call Center or Blended Call Center.
CTS leverages Five9's blended call center capabilities with predictive dialing and agent scripting for initial lead qualification with prospects, and then uses Five9's ACD and skills-based routing abilities to transfer qualified leads to the appropriate closing agent.
Five9's enhanced service delivers powerful predictive dialing features, IVR self-service, advanced call routing, and enhanced reporting for inbound, outbound, and blended call center operations.
We were excited Coega choose the AMC multi-channel product suite for their blended call center needs.
Also at the ASTD show, Richardson will be featuring its award-winning, blended Call Center training solutions made up of Web-based and Instructor-led programs in Consultative Telephone Selling, Exceptional Customer Service, and Coaching.
Richardson, a leading sales training and consulting firm today announced that they will be launching a new blended Call Center sales and service training solution at booth 431 at the American Society of Training and Development (ASTD) Conference and Exposition, May 18-21 at the San Diego Convention Center.
Combined with Interaction Dialer, the Interactive Intelligence solution gives outbound and blended call center environments everything they require to manage customer interactions -- from phone calls and faxes, to e-mails and Internet interactions.