The new release adds Speech Recognition to the Five9 IVR (Interactive Voice Response), which may be ordered from Five9 as a standalone product or in combination with either the Five9 Inbound Call Center or Blended Call Center.
com ) is a privately held, leading supplier of customized, turnkey inbound, outbound, and blended call center solutions, featuring ATOMS, the sophisticated call center automation system, that combines a full featured predictive dialer and optional ACD switch, with an integrated relational database.
CTS leverages Five9's blended call center capabilities with predictive dialing and agent scripting for initial lead qualification with prospects, and then uses Five9's ACD and skills-based routing abilities to transfer qualified leads to the appropriate closing agent.
Also at the ASTD show, Richardson will be featuring its award-winning, blended Call Center training solutions made up of Web-based and Instructor-led programs in Consultative Telephone Selling, Exceptional Customer Service, and Coaching.
is a leading provider of integrated outbound and blended call center productivity management solutions that increase productivity through improved workload management, resource optimization and operations analysis.