Self-Service IVR with Speech Recognition may be ordered from Five9 as a standalone product or in combination with either the Five9 Inbound Call Center or Blended Call Center
Using CenterForce Optimizer in an outbound or blended call center
can increase right party contact rates by twenty to thirty percent, dramatically affecting the call center's bottom line.
The new release adds Speech Recognition to the Five9 IVR (Interactive Voice Response), which may be ordered from Five9 as a standalone product or in combination with either the Five9 Inbound Call Center or Blended Call Center
com ) is a privately held, leading supplier of customized, turnkey inbound, outbound, and blended call center
solutions, featuring ATOMS, the sophisticated call center automation system, that combines a full featured predictive dialer and optional ACD switch, with an integrated relational database.
CTS leverages Five9's blended call center
capabilities with predictive dialing and agent scripting for initial lead qualification with prospects, and then uses Five9's ACD and skills-based routing abilities to transfer qualified leads to the appropriate closing agent.
Five9's enhanced service delivers powerful predictive dialing features, IVR self-service, advanced call routing, and enhanced reporting for inbound, outbound, and blended call center
We were excited Coega choose the AMC multi-channel product suite for their blended call center
The suite supports inbound call center environments, and will support outbound and blended call center
environments in the future following Oracle's acquisition of Versatility Inc.
Also at the ASTD show, Richardson will be featuring its award-winning, blended Call Center
training solutions made up of Web-based and Instructor-led programs in Consultative Telephone Selling, Exceptional Customer Service, and Coaching.
is a leading provider of integrated outbound and blended call center
productivity management solutions that increase productivity through improved workload management, resource optimization and operations analysis.