Without question, this phenomenal growth in mobile technology, coupled with the growth in BYOD policies, mobile device growth and increasing numbers of remote and teleworkers, is driving more companies to deploy VoIP call centers," she continues.
Key findings of VoIP Call Centers Adapt to a BYOD World include the following:
One strong vertical for VoIP call centers is financial services, which is focused on streamlining business processes and consolidating content and communications on a single platform.
If you're running a growing small business and you're thinking about setting up your own in-house VoIP call center to better serve your customers, gain new efficiencies and improve the bottom line, you should definitely consider the SaaS model to meet your call center software needs.
In fact, with most of today's hosted solutions, all you really need to launch a new VoIP call center is a room full of PCs, each with its own high speed Internet connection, some headsets, the agents, and that's about it
We are delivering gateway solutions now, and are collaborating with industry-leading partners to provide a set of targeted voice solutions such as VoIP call centers
and click-to-talk applications as our customers needs evolve over the coming months.