Implementation of browser-based desktops coupled with blended queuing lets customers interact with agents via live chat, collaborative browsing
or Web callback.
0 also adds collaborative browsing
to Talisma Chat, enabling Advisors to help customers navigate the online portal as well as any other Web site.
Essentially, VoIP is the same as making a phone call over the Internet while browsing a business' Web site, a method that has led to the ultra-high service level concept of collaborative browsing
with skilled customer care agents.
Introducing Collaborative Browsing
, Enhanced Analytics, and
Aradiant provides clients with live-agent, outsourced customer service through a variety of communication channels including toll-free numbers, e-mail, live chat, voice-over-Internet and collaborative browsing
, all 24/7, 365 days a year.
The software provides the communications tools, such as chat, collaborative browsing
and telephony, to allow the sales associate to proactively approach the customer, and it organizes the best sales collateral for the sales associate to share with the customer during their interaction.