The latest release of MarketTools CustomerSat provides new survey options for collecting customer feedback, extends the ability to share voice of the customer data across the enterprise with published PDF reports, enhances MarketTools CustomerSat Adaptive Role-Based Reporting with new visual charts and reports, and adds new action management capabilities for taking consistent action to close the loop on customer interactions.
By combining the ease of Zoomerang's self-service survey authoring and deployment with CustomerSat's deep analytics, reporting, and comprehensive action management capabilities, customers can extend their voice of the customer programs across the enterprise to reach new departments, product lines, and regions.
In Forrester's evaluation, MarketTools had the highest scores in several categories including the following: Feedback Collection, Survey Programming and Management, Integration, Action Management
, Product Strategy, and Client Engagement.
This vision incorporates integrated listening, advanced analytics and multi-channel action management, specifically:
Optimized Action Management for the Contact Center - The latest version of MarketTools CustomerSat has been enhanced to support the specialized demands of contact center teams that process high volumes of alerts and cases.
The alliance with Cicada is another example of Reuters DataScope being employed as a preferred data source, offering complete solutions to manage and distribute Reuters data to a department or throughout the enterprise - from automatic corporate action management
to synchronizing pricing and reference data.
All survey results can use CustomerSat's powerful online analytics, dashboards, and Action Management
along with feedback gathered through other channels.
SimplexGrinnell uses the Action Management capabilities of the MarketTools CustomerSat solution to establish several tiers of escalation to help engage the right parties in resolving customer issues.
The action management model that we've established with MarketTools CustomerSat has proven to be very successful.
The optional Secure Legal Action Management
(SLAM) system provides notifications that are sent to a central clearinghouse for investigative matters.
Launched CustomerSat version10, delivering the industry's first user-defined dashboard builder and extending the industry's best action management
Verimatrix was launched in 1999 with the goal of providing cutting-edge (two-way) DRM security systems which include PKI, encryption and watermarking functions, tracking, and legal action management